Management 
Support Services

Our extensive array of global marketing, distribution, and sales tools enhances profitability for both owners and operators. In addition to our evolving Loyalty Program, which steadily grows the base of satisfied customers, we possess expertise in overseeing global loyalty programs, too.

  • Sales

    Sales

    Centralized sales team, annual sales activity plans ​covering RFP handling, sales calls on key feeder markets ​as well as representation on key trade fairs.​

  • Marketing

    Marketing

    Centralized marketing team that will assist with ​development of strategies, concepts and visuals tailored ​for the relevant local and international markets.​

  • BRAND MANAGEMENT & CI​

    BRAND MANAGEMENT & CI​

    Corporate Identity guideline and playbook that will ​assist with the implementation of brand on property and on-line.

  • REVENUE MANAGEMENT​

    REVENUE MANAGEMENT​

    Revenue and Distribution team with a dedicated central revenue managers, responsible for comprehensive revenue management processes and yield management. Established distribution landscape; Integrated subsystems such as channel management tool, price shopping tool, CRS, IBE, Revenue management tool, forecasting tool.​

  • E-COMMERCE & PUBLIC RELATIONS​

    E-COMMERCE & PUBLIC RELATIONS​

    Dedicated team for corporate communication and public relations, social media presence, online review management and potential crisis communication. Well established press connection and contact lists.​

  • CENTRALIZED RESERVATION OFFICE​

    CENTRALIZED RESERVATION OFFICE​

    Central Reservation Office operating 365 days a year ​with trained reservation agents.​ 

  • FINANCE​ & CONTROLLING

    FINANCE​ ​& CONTROLLING

    Standardized accounting system and procedures ​based on USOA; Monthly consolidating of data, ​
    reporting and analyzing; Online GM/Owner monthly ​reporting tool. forecasting and budgeting tools.​

  • INFORMATION TECHNOLOGY​

    INFORMATION TECHNOLOGY​

    Closed IT network VPN protected; 24h IT help desk; ​POS system.​

  • TECHNICAL SUPPORT​

    TECHNICAL SUPPORT​

    Pre-opening service: review and commenting on architectural drawings; preparing detailed timetable; commissioning equipment; punch listing/snagging; Health and Safety requirements; preparing maintenance manuals; training for technical staff.​

  • HR & PEOPLE MANAGEMENT

    HR & PEOPLE MANAGEMENT

    Business Partnering, Center of Excellence, Administration, Payroll, Employer branding.

  • FRANCHISE MANAGEMENT

    FRANCHISE MANAGEMENT

    Franchise supported operations such as Hilton, Radisson, etc.

  • ESG COMPLIANCE

    ESG COMPLIANCE

    Comprehensive, integrated regulatory compliance, turning complexitiy and risk into confidence and control.